FAQ - MOCO Candles – MOCO Fragrances

Product FAQ

Why are some products not available in my country? Why are some products not available in my country?

Some products are not available to ship internationally due to distribution regulations.

Where can I find MOCO in person? Where can I find MOCO in person?

We don't have a brick-and-mortar store, but you can check our Stockists Page for a list of stores near you that carry our candles. See our Events Page for upcoming pop-up events!

My candle isn't burning properly. Can I fix it? My candle isn't burning properly. Can I fix it?

Candle wicks should not be trimmed before their first burn. Please see our Burning and Care page for more info. Don't hesitate to reach out with any additional questions.

Do you have candle/perfume making events? Do you have candle/perfume making events?

Check out our events page.

Do you offer bulk discounts? Do you offer bulk discounts?

Yes! If you are purchasing in bulk for an event, corporate gifting, etc. please send us a message using our contact form above.

What are your candles made of? What are your candles made of?

Check out our Sustainability page to read more about ingredients and production.

Do you offer customization? Do you offer customization?

We do not offer white label products, however we do collab with other small businesses who align with us!

orders and shipping

Do you ship internationally? Do you ship internationally?

Yes! We ship worldwide. You will be able to see the shipping cost of your order at checkout. Some products are not available to ship internationally due to distribution regulations.

Can I cancel, edit, or return my order? Can I cancel, edit, or return my order?

Order cancellations or edits must be communicated via email (hello@mocofragrances.com) within 24 hours. Please include your order number in the subject line. After 24 hours, your order will likely already be processed and shipped.

All orders are final sale. However, if there is a problem with your order please fill out our form above including your order number and we’ll do our best to help you resolve any issues.

What if I don't receive my order? Or if a candle arrives broken? What if I don't receive my order? Or if a candle arrives broken?

Once shipped, an order's tracking information is outside of our control and final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

If you purchased Route Package Protection, you are able to file a claim for your lost package here. If you did not purchase package protection, please reach out to us directly at hello@mocofragrances.com

Please communicate via email within 48 hours of receiving broken goods. Please include your order number in the subject line. We are happy to replace broken items within 48 hours of communication.

SUBSCRIPTIONS

How often will I be billed? How often will I be billed?

For the monthly candle subscription you will be billed every 4 weeks unless you make changes.

You will also receive an email notification alerting you of an upcoming recurring charge.

How do I cancel, pause, or edit my subscription? How do I cancel, pause, or edit my subscription?

You can cancel, pause, update billing, update shipping, and make all edits to your subscription online by logging into your account here.

If you need help, please email hello@mocofragrances.com

Is there a minimum commitment? Is there a minimum commitment?

There is no minimum monthly commitment for our candle subscription. You may cancel at any time.