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Product FAQ

Some products are not available to ship internationally due to distribution regulations.

We don't have a brick-and-mortar store, but you can check our Stockists Page for a list of stores near you that carry our candles. See our Events Page for upcoming pop-up events!

Candle wicks should not be trimmed before their first burn. Please see our Burning and Care page for more info. Don't hesitate to reach out with any additional questions.

We are planning these for the future!

Yes! If you are purchasing in bulk for an event, corporate gifting, etc. please send us a message using our contact form above.

Check out our About page to read more about ingredients and production.

Yes! We do offer custom products. Please use the form above to reach out. We do not product white label products.

orders and shipping

Yes! We ship worldwide. You will be able to see the shipping cost of your order at checkout. Some products are not available to ship internationally due to distribution regulations.

Order cancellations or edits must be communicated via email (hello@moco-candles.com) within 24 hours. Please include your order number in the subject line. After 24 hours, your order will likely already be processed and shipped.

All orders are final sale. However, if there is a problem with your order please fill out our form above including your order number and we’ll do our best to help you resolve any issues.

Once shipped, an order's tracking information is outside of our control and final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

Please communicate via email (hello@moco-candles.com) within 48 hours of receiving broken goods. Please include your order number in the subject line. We are happy to replace broken items within 48 hours of communication.